Fulfillment, Refund & Cancellation Policy

At Monday HR, we are committed to delivering high-quality HR consulting and advisory services tailored to your business needs. This policy outlines how we manage service fulfillment, refunds, cancellations, and subscription terms to ensure transparency and trust.

1. Fulfillment of Services

Once a Consulting Agreement is signed or a deposit is paid, Monday HR will begin providing services in accordance with the agreed scope and timeline.

Access to our Client Portal includes the ability to:

  • View open and paid invoices

  • Update billing information

  • Manage payment methods

  • Cancel subscriptions (effective at the end of the current billing cycle)

2. Service Term & Cancellation

Our consulting services are delivered on a subscription-style model, unless agreed otherwise.

The agreement term will be either:

  • As specified in the signed Service Agreement; or

  • A default term of 12 months where no term is specified.

Either party may terminate the agreement at any time by providing 90 days’ written notice.

  • A shorter notice period may be agreed upon in writing by both parties.

Clients may initiate cancellation by written notice to monica@mondayhr.au. Cancellation will take effect at the end of the 90 day period, unless otherwise agreed.

Monday HR may terminate the agreement immediately and without notice if the client:

  • Breaches the terms of the agreement

  • Engages in serious misconduct

  • Is convicted of an offence involving fraud or dishonesty

  • Damages mutual trust and confidence (e.g., through legal action against Monday HR)

  • Fails to maintain required insurance

  • Is unable to pay debts or enters into insolvency

  • Fails to pay due amounts or breaches intellectual property obligations

3. Refund Policy

Monday HR does not provide refunds unless required by Australian law.

Clients who wish to request a refund must submit the request in writing to monica@mondayhr.au, including the reasoning for the request.

Refund requests will be reviewed on a case-by-case basis at the sole discretion of Monday HR.

Refunds will not be provided for:

  • Services already delivered or partially completed

  • Change of mind after services have commenced

  • Missed consulting appointments without appropriate notice

4. Contact Us

If you have any questions regarding this policy, or if you wish to cancel or request a refund, please contact us at:
monica@mondayhr.au

This policy is available to all clients and must be acknowledged prior to engaging our services.